What is 2-10 Home Buyers Warranty?
2-10 Home Buyers Warranty was founded in 1983 and offers three different home warranty plans to its customers.
With so much experience under their belts, they have an offering which is sure to be attractive to many homeowners, real estate agents, and home builders.
They offer plans which affordably cover just the bare basics, through to plans which provide an incredibly high level of coverage. These packages can very from being very cost-effective, to being above the market average.
They have a number of unique offerings which are well worth looking into, although you do need to keep in mind that they have been struggling recently with their customer service.
2-10 Home Buyers Warranty
What popular features do you get with 2-10 Home Buyers Warranty?
- 40+ years’ experience
- Customizable coverage plans
- Affordable “kitchen-only” coverage
- Variable coverage limits
- 24/7 phone support
- Large customer base
- Optional add-on inclusions
- Use your own contractors
- 97.5% of claims paid
Customer Support is available at 2-10 Home Buyers Warranty
Traditionally, 2-10 Home Buyers Warranty has offered a good level of customer service, with a 24/7 phone support line, online claim requests, and over 97% of claims being paid.
Recently however this standard has seemingly slipped, with a very high number of complaints being made, and a below average rating through the Better Business Bureau. The company has responded that supply chain issues have affected their service response times, and are actively looking at improving this.
Until recently, you have been restricted to using the in-network team of repair technicians, however 2-10 now allows you to use your own contractor, although you will need to receive approval to do so.
They will traditional dispatch a technician within 48-hours of a claim being made, with this reducing to 24-hours if it is an emergency service request. This is around the industry average.
Who is 2-10 Home Buyers Warranty ideal for?
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Pros and Cons
- When repairs are made, they are guaranteed for as long as you have coverage through 2-10.
- They offer an “Even If” Service Fee guarantee. This means that if an item is not eligible for coverage after a contractor is dispatched, they will refund your service fee.
- They will payout an amount each year up to a cap of $25,000, which is above the industry average.
- They have had ongoing issues with their customer support, receiving a high number of complaints to the Better Business Bureau.
- While they have a very affordable “kitchen only” coverage option, their traditional plans when compared with the industry and on the highest side of the cost scale.
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Choice Home : $50 off + 1 month free
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How much does 2-10 Home Buyers Warranty cost?
*based on information provided by the vendor. Actual cost may vary.
2-10 Home Buyers Warranty offers a very unique set of coverage plans, which might just be exactly what you are looking for.
Their cheapest plan is what they call their Simply Kitchen plan, is incredibly affordable, starting at around $19 per month, depending on where you are located. You do not have many inclusions in this plan, being restricted only to typical kitchen appliances such as your refrigerator, dishwasher and oven. If you are wanting more extensive coverage you will need to consider another plan, however if this is all you are wanting covered, then this will be one of the best plans on the market for you.
The next step up is the most popular plan offered by 2-10 Homer Buyers Warranty. This is their Complete Home coverage plan, which has extended coverage of your kitchen appliances and HVAC systems to you plumbing and electrical. You will be looking at around $50 for this coverage plan, which is not unreasonable, but it is on the higher side when compared with similar plans from other companies.
The highest tier plan offered by 2-10 Home Buyers Warranty is the Pinnacle Home coverage plan. This includes everything in the Complete Home package, in addition to items such as fire alarms, doorbell and haulage and disposal fees. It is certainly not required for everyone, but from around $60 per month, you might just see the value here depending on your situation.
2-10 Home Buyers Warranty does not have a single coverage limit across all their inclusions which we see as a bonus. Rather they have individual limits, so you will want to make sure you understand these before taking up any warranty plan to make sure you have the appropriate level of coverage.
All coverage plans also offer a range of add-ons and optional inclusions which you can choose to include for an additional fee.
Service call-out fee’s are around the industry standard at $65-$100. However this fee comes with a unique “Even If” proposition, which means if your repair is not included in your warranty after a technician attends your site, they will refund you your service fee.
Conclusion
2-10 Home Buyers Warranty offers plenty of upside, given that is a company with a lot of experience, and a great record of paying out its customers claims. Given your situation and coverage requirements, it could also be one of the most affordable plans on the market.
However, the more items you are looking at including in your home warranty coverage, the offering from 2-10 suddenly does not look as affordable. You will also need to keep in mind that they do have recent history of sub-standard customer service, and so while it is improving, it is yet to be on par with many other brands in the industry.
